Customer Service

Telephone Hours

Fall Telephone Hours
Monday	8:30 am - 5:30 pm
Tuesday	Closed
Wednesday	8:30 am - 5:30 pm
Thursday	Closed
Friday	8:30 am - 11:00 am
Saturday	Closed
Sunday	Closed

UIUC Campus Office

Fall Office Hours
Closed to relocate away from 6th Street high-rise construction.

Refunds

Tickets may usually be returned for "standby credit." To return a ticket for standby credit, visit https://busline.com/storecreditrequest/

Tickets may usually be refunded until 4 hours before first departure. To refund a ticket, visit https://busline.com/storecreditrequest/

Please note that Illini Shuttle tickets are not exchangeable and may not be used on a date/trip other than that which is indicated on the ticket. We do not make exceptions to this policy.

If you believe that you have a unique set of circumstances which warrants special consideration, please download this form and send it in and we will do our best to address your situation.

Lost Items

If you lost something on one of our buses please fill out our
Lost Item Report

Communicate With Us

If you would like to report a service failure or compliment a driver or staff member, please send us a quick note at: Illini Shuttle Customer Service, PO Box 220, Paxton, IL 60957.